Support Your Business
IT Support Services
Research has shown the majority of people often struggle to solve issues that arise with technology. Time spent attempting to resolve such issues is often un-productive time taking your team away from their day to day revenue generating activities. Our team of experienced IT support technicians effectively become your own IT helpdesk.
Our standard IT support services include:
With a 15-minute helpdesk response objective, your users will hear back from our IT support team promptly and your request will be handled with maximum efficiency. We will assign a priority to the request and work to complete it as quickly as we can. Assigning a priority allows us to focus on P1 IT maintenance issues which are often business impacting. A proactive IT support service is based on prevention. Adopting a proactive support philosophy means our team and our tools perform regular maintenance and constant monitoring on every aspect of your IT portfolio. Security vulnerabilities, and potential server crashes are invariably prevented before they occur using this approach.
Our team of IT support & helpdesk experts have years of experience across all sectors, ideally positioning us, as a business, to provide quality, efficient and proactive IT support services to businesses of all sizes both in the UK and globally.
As a full service IT support provider, we are also able to offer services to help you secure, connect and enable your business.
- Gold, Silver or Bronze unlimited IT support options that flex to fit your needs
- Technical support team available 8am to 6pm and out of hours if required
- Prioritising of requests to ensure revenue impacting issues are promptly dealt with
- SolarWinds RMM to allow us to proactively monitor your IT infrastructure with warnings identifying issues often before you are aware of them.
For more information on our “Support” package, or any other of our package options then please get in touch with a member of our dedicated team who will be more than happy to help you. If you would like further knowledge on the ways in which our IT support and helpdesk services have assisted our clients then take a look at some of our testimonials.
Suite 9, The Granary,
